Position Overview
The ideal Customer Support Engineer will demonstrate an aptitude for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a customer facing role where as a Customer Support Engineer you will work to solve product and network problems of low to high complexity and act as a focal point for Customer network problem resolution. As the Customer Support Engineer, you must be able to effectively utilize complex lab setups to duplicate and solve problems.
Qualifications:
- 3+ years experience administering /troubleshooting medium to large size networks
- 2-3+ years experience administering /troubleshooting network equipment (Cisco IOS experience helpful)
- 4+ years experience with Linux (CentOS or RedHat preferred)
- Demonstrated proficiency with security as it relates to several of the following:
- Common regulatory requirements, including SOX, PCI, HIPAA, GLBA
- Intrusion Detection, Anti-virus
- Privacy
- Microsoft Windows, Linux, Unix
- Network technologies (firewalls, routers, switches)
- Security tools and technologies
- Penetration Testing and vulnerability assessment-Network, Host, Applications
- Firewall, VPN, IDS and related network security design and implementation
- Strong endpoint security experience, including network design, implementation, and management
- Desired security network, and systems related professional certifications are a plus such as Security+, Network+, CEH, CISSP, CCNA, CCNP, MCSE, etc.
- SAGE level II+ administration experience on Linux
- Ability to communicate effectively both verbally and in writing.
- Working knowledge of Networking products and protocols.
- Able to determine problems and deliver solutions with a high level of customer satisfaction.
- Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail.
Required Skills:
- Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
- High skill with most operating system commands/utilities.
- Familiarity with most basic system administration tools and processes; for example, can boot/shut down a machine, add and remove user accounts, use backup programs and fsck or chkdsk, maintain system database files (groups, hosts, aliases, usermanager).
- Fundamental understanding of an operating system; for example, under-stands job control, soft and hard links or shortcuts, distinctions between the kernel and the user environment.
Required Background:
- Two to three years of customer support experience.
Desirable Background and Skills:
- A degree in computer science or a related field.
- Familiarity with networked/distributed computing environment concepts; for example, can use the route command or administer routing and remote access service, add a workstation to a network, and mount remote filesystems.
- Ability to write scripts in some administrative language (Tk, Perl, VBScript, a shell).
- Programming experience in any applicable language.
For immediate consideration, please submit your resume along with a cover letter to: hr@fireeye.com.