Customer Support
US: 877.347.3393UK: +44 203 106 4828
Outside the US: +1.408.321.6300
E-mail: support@fireeye.com
FireEye is dedicated to ensuring satisfaction for our customers and partners. We provide specialized and comprehensive support levels to meet your business needs. Professional support technicians and exclusive access to our Web-based support site help you optimize your FireEye investment.
Our goal is to provide customers and partners with the professional services, best practices, and tools that will help you effectively manage and maintain your FireEye solutions.
FireEye Support Levels
| Features | Standard | Premium |
|---|---|---|
| TAC support | 8x5 | 24x7 |
| Software update subscription |  |
|
| 10 Day return to factory hardware replacement | |
|
| Advanced replacement materials | |
|
| Case response | 12 business hours | 4-6 Hours |
| Email response | |
|
| English agent phone response | |
UK: +44 203 106 4828
Outside the US: +1.408.321.6300
E-mail: support@fireeye.com