Customer Support Services

FireEye is dedicated to ensuring satisfaction for our customers and partners. We provide specialized and comprehensive support levels to meet your business needs. Professional support technicians and exclusive access to our Web-based support site help you optimize your FireEye investment.

Our goal is to provide customers and partners with the professional services, best practices, and tools that will help you effectively manage and maintain your FireEye solutions.

FireEye Support Levels

Features	STANDARD	PREMIUM
TAC support	8x5	24x5
Software update subscription
10 Day return to factory hardware replacement
Advanced replacement materials
Case response	12 business hours	4-6 Hours
Email response
English agent phone response