Go Auto Customer Story

FireEye enables Go Auto to stay focused on customers

Go Auto is a recognized leader among North American vehicle dealerships and has attained this position due to its focus on forming long-term relationships with clients and giving back to the local community. This is exemplified by its celebration of ‘Random Acts of Kindness’ – a movement that is honored every February – by donating $1 million to its employees ($350 each) to be used for a person or group in genuine need.

Video

Go Auto uses FireEye ETP

TESTIMONIAL

“We wanted to partner with a company that really understands the global security landscape, and we felt that FireEye had the most comprehensive perspectives in the industry.”

- Shaun Guthrie, Director of Information Technology, Go Auto

Protecting Customers’ PII

The company has been able to leverage technology to efficiently and effectively engage with customers; enabling them to feel part of the corporate ‘family’ no matter which location they are visiting. Personally identifiable information (PII) and credit card data – subject to being secured in compliance with the Payment Card Industry Data Security Standard (PCI DSS) – as well as half a million emails a day comprise a large majority of the digital assets that Go Auto leverages and protects to help customers feel cared for.

Shaun Guthrie, director of information technology for Go Auto, shared, "We want nothing to inhibit our ability to maintain a strong relationship with our customers. When we began experiencing an increase in phishing attacks and Trojan Horse malware in emails, we realized our legacy security stance was not providing sufficient protection and began researching additional options."

Reliant on the cloud-based Microsoft Office 365 toolset that incudes browser-based email, Guthrie wanted a best-in-class cloud-based security solution to appropriately pair with it. His staff performed an in-depth investigation of the options and determined FireEye Email Threat Prevention (ETP) to be the most robust solution that best meets the firm’s needs.

World-Class Security

ETP not only offers Go Auto protection against advanced attacks but supplies powerful anti-spam and anti-virus protection. "We wanted to partner with a company that really understands the global security landscape, and we felt that FireEye had the most comprehensive perspectives in the industry," reflected Guthrie. "FireEye is in the news all the time as the vendor of choice for Incident Response after a major breach, and knowing that knowledge taken from these experiences enhances the protection provided across the entire solutions portfolio made us feel extremely comfortable about approaching the company."

Go Auto undertook a proof of concept (POC) trial with FireEye. Guthrie recounted, "The POC showed us where malware had infiltrated our legacy defenses. ETP immediately captured, blocked and reported on the malicious code, making us feel much safer and less vulnerable. Configuring ETP for our environment was extremely simple and straightforward."

He added, "FireEye Email Threat Prevention fits well in our cloud-based strategy because it offers us the flexibility to manage everything without the need for additional resources; it’s a seamless fit in our environment."

go-auto-logo

 

Global Telecom Profile

Website: www.goauto.ca

Based in the Edmonton area of Alberta, Canada, Go Auto is a group of over 40 automobile and recreation vehicle dealerships. The firm offers 20 automobile brands – including Acura, Ford, Land Rover, Mazda, Porsche, and Volvo – with an inventory of over 10,000 vehicles. Go Auto features a simple pricing model and does not charge extra dealership fees, which enables the vehicle shopping experience to be totally free from traditional sales pressures.

Featured Products

TESTIMONIAL

“Because we have such confidence in knowing that FireEye ETP provides us the protection we are looking for, we don’t spend a lot of time fixating on the possibility of an attack.”

- Shaun Guthrie, Director of Information Technology, Go Auto

An instant view of security

Go Auto appreciates the ability of ETP to cover a wide variety of challenging file types: "We no longer need to automatically block every zip file or encrypted traffic because now ETP examines the contents, determines whether or not they are malicious, and acts accordingly," Guthrie noted. "This greatly increases our efficiency and ensures that we can conduct business safely without having to worry about the consequences of opening messages."

His team is pleased with the ease- of-use that ETP delivers; the staff quickly discovered the dashboard to be very straightforward to use, and that all alerts contain actionable intelligence with specific mitigation for the reported threat. "The accuracy of the threat intelligence we get from our ETP subscription is excellent – we’ve had almost no false positives – and while there was a common belief that most threats arrive from overseas, we’ve discovered that many of them are being launched much closer to home," observed Guthrie.

Of particular importance to Guthrie are the practical executive-level reports. He pointed out, "ETP makes it easy for me to have a conversation with Go Auto executives about the value of this protection in relation to the cost; the risk-avoidance far outweighs the expense."

Keeping the focus on customers

ETP gives Go Auto peace of mind, Guthrie concluded, "There’s been a lot of press coverage for several high-profile ransomware attacks recently, but because we have such confidence in knowing that FireEye Email Threat Prevention provides us the protection we are looking for, we don’t spend a lot of time fixating on the possibility of an attack. We know they are being successfully stopped in their tracks, enabling us to focus on our customers."