Email Security Server Edition Troubleshooting

This workshop introduces a framework for troubleshooting the FireEye Email Security Server (EX). The course includes, case studies and guidance for transitioning difficult cases to the FireEye support team.

Hands-on activities will give learners experience resolving common issues.

Learning Objectives

After completing this course, learners should be able to:

  • Basic concepts of the FireEye Email Security Server Edition and mail routing
  • Underlying technology and protocols
  • Analysis and delivery of email through the FireEye Email Security Server
  • Explore common issues across core installations
  • Understand common issues with hardware and virtual appliances

Who Should Attend

FireEye Email Security Server Edition administrators who must regularly resolve FireEye Email Security issues.

Prerequisites

Completion of the Endpoint Security Deployment course. Experience with network administration and email support.

Duration

1.5 day

Instructor-Led Training Instructor-Led Training

Courses cannot be purchased or accessed from this site.

If you would like to register for this course, please contact your FireEye account manager.

Thank you.

Course Outline

Instructor-led sessions are typically a blend of lecture and hands-on lab activities.

  1. Email Security Server Edition and email overview
    • The process of email and the FireEye Email Security Server Edition
      • SMTP /ESMTP
      • POP3 / IMAP
      • MTA
      • DNS
      • MX
      • Postfix
      • FireEye Email Security Server Edition Modes
      • Reporting
      • Logs
  2. Common Troubleshooting issues
    • Troubleshooting process
    • Basic Troubleshooting
    • Best practice
    • Common issues
      • Licensing
      • Admin
      • Operation
      • Notifications
      • Boot
      • Performance
      • Upgrade
  1. Hardware Troubleshooting
    • Troubleshooting PSU and HDD issues
    • Universal LED
  2. Virtual Email Security Deployment
    • Troubleshooting installation
    • Licensing and setup
  3. Email Security Server Edition Troubleshooting
    • Processing Interface
    • Domains
    • Next-Hop
    • Receiving Mail
    • Analysis
    • Mail Delivery
    • Delay and Latency
    • Understanding Queues
  4. Transition
    • Transition a case to FireEye Customer Support
    • Using the FireEye Customer Portal