This course introduces a framework for troubleshooting FireEye
Network Security (NX), Email Security (EX), File Content Security
(FX), Malware Analysis (AX) and Central Management (CM) appliances as
well as cloud and virtual installations. The course includes
checklists, case studies and guidance for transitioning difficult
cases to the FireEye Support team. Hands-on activities will give
learners experience resolving common issues.
After completing this course, learners should be able to:
- Find and remediate common issues without escalating to FireEye
- Follow the escalation process for sending
more difficult cases to FireEye Customer Support
- Follow up
on support cases using the FireEye Customer Portal
Who Should Attend
IT administrators and customer IT support representatives who must
resolve issues with FireEye appliances during day-to-day work.
Completion of the relevant appliance deployment courses. Experience
with network administration and support.