FireEye Network and Email Security Troubleshooting

This course introduces a framework for troubleshooting FireEye Network Security (NX), Email Security (EX), File Content Security (FX), Malware Analysis (AX) and Central Management (CM) appliances as well as cloud and virtual installations. The course includes checklists, case studies and guidance for transitioning difficult cases to the FireEye Support team. Hands-on activities will give learners experience resolving common issues.

Learning Objectives

After completing this course, learners should be able to:

  • Find and remediate common issues without escalating to FireEye Customer Support
  • Follow the escalation process for sending more difficult cases to FireEye Customer Support
  • Follow up on support cases using the FireEye Customer Portal

Who Should Attend

IT administrators and customer IT support representatives who must resolve issues with FireEye appliances during day-to-day work.


Completion of the relevant appliance deployment courses. Experience with network administration and support.


1 day

Instructor-Led Training Instructor-Led Training

Courses cannot be purchased or accessed from this site.

If you would like to register for this course, please contact your FireEye account manager.

Thank you.

Course Outline

Instructor-led sessions are typically a blend of lecture and hands-on lab activities.

  1. Troubleshooting
    • Basic troubleshooting
    • Best practices
    • Issue identification
    • Common issues
      • Licensing
      • Administration
      • Hardware
      • Boot/Running issues
      • Upgrades and updates
      • Performance
      • False Positives
    • Understanding logs
  2. Transition
    • Transition a case to FireEye Customer Support
    • Using the FireEye Customer Portal