Support
A global network of support experts available 24x7. We offer
simple and flexible support programs to maximize the value of your
FireEye products and services.
This team rocks. They always help me with any questions or concerns. I can't thank them enough for all their help and support.
- FireEye Platinum Support Customer
Contact our product experts 24x7 via the FireEye online support portal or our network of global call centers.
Learn more about FireEye products and how to use them. View our training calendars and sign up for courses offered online or in-person, or get details on scheduling an on-site training.
Ask questions, join technical discussions and share best practices with FireEye and your peers. Receive guidance from Support’s solution knowledge base.
Supported Products
- End of Support Policy Hardware and Software
- Hardware Platforms End of Sale and Last Support Dates
- FireEye Operating System Releases End of Support Dates
- Capture OS Releases End of Support Dates
- Guest Images (GI) GI Dependencies
Notices
- FireEye Statement About GHOST Vulnerability: CVE 2015-0235
- FireEye statement about Network Time Protocol (NTP) Vulnerabilities: CVE 2014-9293, 2014-9294, 2014-9295, 2014-9296
- FireEye Statement About "POODLE" SSL 3.0 Vulnerability: CVE 2014-3566
- FireEye Statement About Bash "Shellshock" Vulnerability: CVE 2014-6271, CVE-2014-7169, CVE-2014-7186, CVE-2014-7187, CVE-2014-6277, and CVE-2014-6278
- FireEye Statement About Disclosed Vulnerabilities
- View All Support Notices