Supported Products

End of Life Policy

FireEye works to deliver the most innovative and robust products, and as such may periodically choose to discontinue specific products or product versions. This page is intended to communicate the guidelines and process for discontinuation of products in order to properly equip our customers to plan for updates, migration, and the evolution of their environment.

The End of Life process for FireEye appliances begins with the End of Sale Notification. This End of Sale Notification contains information on the product discontinuation, as well as the specific End of Sale date and associated Last Support date. FireEye will use commercially reasonable efforts to provide the End of Sale Notification a minimum of three (3) months prior to the effective End of Sale date. A FireEye appliance is considered End of Life when the Last Support date for the appliance is reached.

An appliance is comprised of Hardware and Software. To augment the End of Life Process for an appliance, FireEye implements the following processes for Last Support dates with respect to the Hardware and Software.

Hardware Last Support Date

This applies to all Hardware and hardware components (firmware) distributed on a hardware platform. The Last Support date is five (5) years from the End of Sale date.

During the Hardware support period, FireEye will replace any failed components or product with new or reconditioned components or product (of equivalent or better quality) at the sole discretion of FireEye.

Software Last Support Date

This policy applies to all Software.

FireEye OS, AFO OS, MIR OS, HX OS, PX OS, IA OS and MX OS

FireEye will support each Software General Availability (GA) release as follows:

• Twelve (12) months from initial FEOS/HX OS/MX OS/PX OS/IA OS X.Y.0-GA and MIR OS/AFO OS X.Y.Z-GA release dates
• At any one time, the two most current FEOS/HX OS/MX OS/PX OS/IA OS X.Y, MIR OS/AFO OS X.Y.Z releases are always supported

To provide time to upgrade, Extended Support for releases that have reached their Last Support date will be provided for six (6) months beyond the Last Support date.

Guest Image (GI) Updates

FireEye strongly recommends enabling auto-update for GI releases and always using the latest GI release to ensure optimal security efficacy. GI releases will continue to be updated and provided for specific FEOS releases while the following statement is true:

• FEOS release is under current support

All new features and fixes will be introduced on top of the latest GI release; however, older GI releases will remain compatible with the FEOS with which they were released, as documented in the Guest Image (GI) Dependency section below. GI releases may not always be forward compatible with new FEOS releases. Review the documentation and Release Notes before assuming that a particular set of GIs are compatible with your FEOS release.

Security Content (SC) Updates

SC updates will continue to be updated and provided for specific FEOS releases if either of the following statements is true:

• FEOS release is under current support
• At any one time, the three most current FEOS X.Y releases

Endpoint Agent Releases

FireEye will support each Endpoint Agent release as follows:

• Eighteen (18) months from initial Endpoint Agent X.Y.0-GA release date
• At any one time, the two most current Endpoint Agent X.Y.0-GA releases are always supported

For FireEye Endpoint Agent operating system compatibility information refer to the FireEye Documentation.

Notes

After the End of Sale date for a FireEye appliance, new features may not be supported or provided for the specific Hardware involved. Also, emergency bug fixes and workarounds for a problem which is identified as related to the End of Sale Hardware, which is not seen in a supported Software release with non-End of Sale Hardware, may or may not be fixed, at FireEye’s sole discretion. Software upgrade, releases are also at FireEye’s discretion.

FireEye may choose to designate a last supported Software release for an End of Sale Hardware platform in which case, only the one designated FEOS/HX OS/MX OS/PX OS/IA OS X.Y or MIR OS/AFO OS X.Y.Z Software release will be supported on the specific platform until the Hardware Last Support date. Patches and maintenance releases for severity one problems may be provided at FireEye’s discretion.

FireEye Custom Software Support

When an appliance transitions through the End of Life Period, at FireEye’s discretion, Custom Software Support may be available as an exception. To be eligible for Custom Software Support, the customer must have a current and continuous support contract in place. Custom Software Support shall be subject to additional terms and conditions.

Definition Summary

Appliance – means the FireEye Hardware and Software that comprises the whole appliance.

Hardware – means the FireEye platform hardware and hardware components (firmware) distributed on a hardware platform, for example, 4310, 7300, and 2310.

Software – means the FireEye Operating System (FEOS), AFO OS, MIR OS, HX OS, PX OS, IA OS or the MX OS.

End of Life (EOL) Period – End of Life Period refers to the timeframe beginning with the day FireEye announces product discontinuation for a specific appliance until the last date that the appliance is formally supported. In general, after the EOL Period is announced, enhancements to the Software are not made.

End of Sale (EOS) Notification – The notification that establishes when the appliance will no longer be available for sale. EOS Notification begins the EOL process.

End of Sale (EOS) Date – The date when the specific appliance is no longer available for purchase from the FireEye price book.

Last Support Date – the last date the specific Hardware or Software is supported according to the terms of the FireEye End of Life Policy.

Extended Support – during this support period, Software feature and maintenance releases are not provided.  Fixes will be provided at FireEye’s discretion and only for severity one problems.

Hardware Platform End of Sale and Last Support Dates

The following table lists the release dates and end of support information for FireEye appliances.

Meanings of dates in this table:

• End of Sale Date – The date when the specific appliance is no longer available for purchase from the FireEye price book.
• Last Support Date – Final date upon which FireEye will provide support for the product through a support contract. After this date, FireEye no longer provides updates to the specific OS, telephone, email support or support via the FireEye portal, or hardware RMAs for this product.