Supported Products
End-of-Support Policy
FireEye works to deliver the most innovative and robust products, and as such may periodically choose to discontinue specific products or product versions. This page is intended to communicate the guidelines and process for discontinuation of products in order to properly equip our customers to plan for updates, migration, and the evolution of their environment.
The End of Life process for FireEye appliances begins with the End of Sale announcement. This End of Sale announcement contains information on the product discontinuation, as well as the specific End of Sale date and End of Life date. FireEye will use commercially reasonable efforts to provide the End of Sale announcement a minimum of three (3) months prior to the effective End of Sale date.
An appliance is comprised of Hardware and Software. To augment the End of Life Process for an appliance, FireEye implements the following processes for Last Support Dates with respect to the Hardware and Software.
Hardware Last-Support Date
This applies to all Hardware and hardware components (firmware) distributed on a hardware platform. The Last-Support Date is five (5) years from the End of Sale date.
During the Hardware support period, FireEye will replace any failed components or product with new or reconditioned components or product (of equivalent or better quality) at the sole discretion of FireEye.
Software Last-Support Date
This policy applies to all Software.
FireEye OS, AFO OS, MIR OS, HX OS, PX OS, IA OS and MX OS
FireEye will support each Software General Availability (GA) release as follows:
- Twelve (12) months from initial FEOS/HX OS/MX OS X.Y.0-GA and MIR OS/AFO OS/PX OS/IA OS X.Y.Z-GA release dates
- At any one time, the two most current FEOS/HX OS/MX OS X.Y, MIR OS/AFO OS/PX OS/IA OS X.Y.Z releases are always supported
To provide time to upgrade, Extended Support for releases that have reached their End-of-Support date will be provided for six (6) months beyond the most current GA (available as of the End-of-Support date) release date.
Guest Image (GI) Updates
Typically, FireEye provides an updated set of GIs with each new FEOS release. These GI images may, or may not, be compatible with the previous FEOS release. Contact Technical Support before assuming that a particular set of GIs are backwards compatible.
Content Updates
Content updates will continue to be updated and provided for specific FEOS releases if either of the following statements is true:
- FEOS release is under current support
- At any one time, the three most current FEOS X.Y releases
Endpoint Agent Releases
FireEye will support each Endpoint Agent release as follows:
- Eighteen (18) months from initial Endpoint Agent X.Y.0-GA release date
- At any one time, the two most current Endpoint Agent X.Y.0-GA releases are always supported
Notes
After the End of Sale date for a FireEye appliance, new features may not be supported or provided for the specific Hardware involved. Also, emergency bug fixes and workarounds for a problem which is identified as related to the End of Sale Hardware, which is not seen in a supported Software release with non-End of Sale Hardware, may or may not be fixed, at FireEye’s sole discretion. Software upgrade, releases are also at FireEye’s discretion.
FireEye may choose to designate a last supported Software release for an End of Sale Hardware platform in which case, only the one designated FEOS/HX OS/MX OS X.Y or MIR OS/AFO OS/PX OS/IA OS X.Y.Z Software release will be supported on the specific platform until the Hardware Last Support Date. Patches and maintenance releases for severity one problems may be provided at FireEye’s discretion.
FireEye Custom Software Support
When an appliance transitions to the End of Life period, at the discretion of FireEye, Custom Software Support may be available as an exception. To be eligible for Custom Software Support, the customer must have a current and continuous support contract in place. Custom Software Support shall be subject to additional terms and conditions.
Definition Summary
Appliance – means the FireEye Hardware and Software that comprises the whole appliance.
Hardware – means the FireEye platform hardware and hardware components (firmware) distributed on a hardware platform, for example, 4310, 7300, and 2310.
Software – means the FireEye Operating System (FEOS), AFO OS, MIR OS, HX OS, PX OS, IA OS or the MX OS.
End of Life (EOL) Period – End of Life Period refers to the timeframe beginning with the day FireEye announces product discontinuation for a specific appliance until the last date that the appliance is formally supported. In general, after the EOL Period is announced, enhancements to the Software are not made.
End of Sale (EOS) Notification – The notification that establishes when the appliance will no longer be available for sale. EOS Notification begins the EOL process.
End of Sale (EOS) Date – The date when the specific appliance is no longer available for purchase from the FireEye price book.
Last Support Date – the last date the specific Hardware or Software is supported according to the terms of the FireEye End of Life Policy.
Extended Support – during this support period, Software feature and maintenance releases are not provided. Fixes will be provided at FireEye’s discretion and only for severity one problems.
Hardware Platform End of Sale and Last Support Dates
The following table lists the release dates and end of support information for FireEye appliances.
Meanings of dates in this table:
- End of Sale Date – The date when the specific appliance is no longer available for purchase from the FireEye price book.
- Last Support Date – Final date upon which FireEye will provide support for the product through a support contract. After this date, FireEye no longer provides updates to the specific OS, telephone, email support or support via the FireEye portal, or hardware RMAs for this product.
| Platform | End of Sale Date | Last Support Date |
|---|---|---|
| Web MPS 1000 | April 30, 2011 April 30, 2011 | April 30, 2016 April 30, 2016 |
| Web MPS 1300 | November 30, 2011 November 30, 2011 | November 30, 2016 November 30, 2016 |
| Web MPS 1310 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Web MPS 2000 | April 30, 2011 April 30, 2011 | April 30, 2016 April 30, 2016 |
| Web MPS 2300 | December 31, 2011 December 31, 2011 | December 31, 2016 December 31, 2016 |
| Web MPS 2310 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Email MPS 3300 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| CMS 4200D | November 30, 2011 November 30, 2011 | November 30, 2016 November 30, 2016 |
| Web MPS, MAS 4200E | November 30, 2011 November 30, 2011 | November 30, 2016 November 30, 2016 |
| Web MPS, MAS, CMS 4310 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Web MPS 4320 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Email MPS 5000 | December 31, 2011 December 31, 2011 | December 31, 2016 December 31, 2016 |
| Email MPS, File MPS 5300 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Web MPS, MAS 7000 | September 30, 2011 September 30, 2011 | September 30, 2016 September 30, 2016 |
| Web MPS, MAS, CMS 7300 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Web MPS 7320 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Email MPS 8000 | December 31, 2011 December 31, 2011 | December 31, 2016 December 31, 2016 |
| Email MPS, File MPS, MAS 8300 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| Email MPS 8320 | March 31, 2014 March 31, 2014 | March 31, 2019 March 31, 2019 |
| MIR Rev E | September 30, 2013 September 30, 2013 | September 30, 2018 September 30, 2018 |
| MIR Rev F | March 31, 2016 March 31, 2016 | March 31, 2021 March 31, 2021 |
| HX 4400 | March 31, 2016 March 31, 2016 | March 31, 2021 March 31, 2021 |
| CPX3020 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX3020-2 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX3020-3 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX3020-4 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4020 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4020-2 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4020-3 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4020-4 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4040 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4040-2 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4040-3 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| CPX4040-4 | December 31, 2014 December 31, 2014 | December 31, 2019 December 31, 2019 |
| NX 1400 | December 31, 2016 December 31, 2016 | December 31, 2021 December 31, 2021 |
| NX 1500 | - - | - - |
| NX 2400 | December 31, 2016 December 31, 2016 | December 31, 2021 December 31, 2021 |
| NX 2500 | - - | - - |
| EX 3400 | - - | - - |
| NX 4400, CM 4400 | - - | - - |
| NX 4420 | - - | - - |
| NX 7400, CM 7400 | - - | - - |
| NX 7420 | - - | - - |
| EX 5400, FX 5400, AX 5400 | - - | - - |
| EX 8400, FX 8400, AX 8400 | - - | - - |
| MX8400 | December 31, 2016 December 31, 2016 | December 31, 2021 December 31, 2021 |
| EX 8420 | - - | - - |
| CM 9400 | - - | - - |
| NX 9450 | - - | - - |
| NX 10000 | December 31, 2016 December 31, 2016 | December 31, 2021 December 31, 2021 |
| NX 10450 | - - | - - |
| NX 900, MX 900 | December 31, 2016 December 31, 2016 | December 31, 2021 December 31, 2021 |
| AX 5500 | - - | - - |
| NX 7500 | - - | - - |
| NX 10550 | - - | - - |
| VX 5500 | - - | - - |
| VX 12500 | - - | - - |
| AFO-1G | August 15, 2016 August 15, 2016 | August 15, 2021 August 15, 2021 |
| AFO-10G | - - | - - |
| SSL 10150 | - - | - - |
| MIR 4402 | - - | - - |
| HX 4000, HX 4000D | - - | - - |
| HX 4400D | - - | - - |
| HX 4402 | - - | - - |
| PX 004S-4 | - - | - - |
| PX 2020ESS-24 | January 31, 2016 January 31, 2016 | February 1, 2021 February 1, 2021 |
| PX 2020ESS-48 | - - | - - |
| PX 2040ESS-48 | - - | - - |
| PX 1004ESS-16 | - - | - - |
| PX 1020ESS-16 | - - | - - |
| PX 1004EXT-4 | - - | - - |
| PX 1020EXT-10 | January 31, 2016 January 31, 2016 | February 1, 2021 February 1, 2021 |
| PX 1020EXT-20 | January 31, 2016 January 31, 2016 | February 1, 2021 February 1, 2021 |
| PX 1040EXT-20 | - - | - - |
| PX 2004ESS-24 | January 31, 2016 January 31, 2016 | February 1, 2021 February 1, 2021 |
| PX 2004ESS-48 | - - | - - |
| PX 2000SX-24 | - - | - - |
| PX 2000SX-48 | - - | - - |
| PX 4000SX-264 | - - | - - |
| IA 2000HN-48 | - - | - - |
| IA 1000HN-16 | - - | - - |
| Cloud Collector 100 | - - | - - |
| Cloud Collector 2000 | - - | - - |
FireEye Operating System Release End-of-Support Dates
The following table lists the end-of-support dates for FireEye Operating System (FEOS) releases:
| FireEye OS Release | GA Date | End-of-Support1 |
|---|---|---|
| 7.99 | December 19, 2016 December 19, 2016 | December 19, 2017 December 19, 2017 |
| 7.88 | May 25, 2016 May 25, 2016 | August 31, 2017 August 31, 2017 |
| 7.77 | October 6, 2015 October 6, 2015 | June 30, 2017* June 30, 2017* |
| 7.66 | July 7, 2015 July 7, 2015 | December 31, 2016 December 31, 2016 |
| 7.55 | October 29, 2014 October 29, 2014 | June 30, 2017* June 30, 2017* |
| 7.44 | September 2, 2014 September 2, 2014 | June 30, 2017* June 30, 2017* |
| 7.23 | June 17, 2014 June 17, 2014 | June 17, 2015 June 17, 2015 |
| 7.12 | March 18, 2014 March 18, 2014 | May 1, 2016 May 1, 2016 |
|
1End-of-Support is typically GA + 12 months. At minimum, the two most recent FEOS releases are always supported on each platform. 2For NX (Web MPS), EX (Email MPS), FX (File MPS), AX (MAS) and CM (CMS). 3For NX and CM only. 4For NX, AX and CM only. 5For NX, FX and CM only. 6For NX, EX and CM only. 7For NX, FX, AX and CM only. 8For NX, EX and CM only. 9For NX, VX, EX and CM only. * NX no longer supported on this OS Release. |
||
Guest Image (GI) Dependency
The following table indicates the compatibility of FireEye OS releases with currently supported GIs:
| FireEye OS Release | GI Release | |
|---|---|---|
| 7.9 | 16.11154, 16.0901, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 16.11154, 16.0901, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 | |
| 7.8 | 16.11154, 16.0901, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 16.11154, 16.0901, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 | |
| 7.7 | 16.0901, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 16.0901, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 | |
| 7.6 | 16.11154, 16.09014, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 16.11154, 16.09014, 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 | |
| 7.5 | 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 | |
| 7.4 | 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 15.1218, 15.0826, 15.0210, 15.02023, 14.1110, 14.07213 | |
| 7.1 | 15.1218, 15.08262, 15.02102, 14.11102, 14.05281 15.1218, 15.08262, 15.02102, 14.11102, 14.05281 | |
|
1Must be running minimum of FEOS 7.1.1 for EX Series. 2Must be running minimum of FEOS 7.1.4 for EX Series. 3Mac OS X profiles only. 4For EX only. |
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Active Fail Open (AFO) Switches Releases End-of-Support Dates
The following table lists the end-of-support dates for FireEye AFO Switches releases:
| AFO OS Release | GA Date | End-of-Support1 |
|---|---|---|
| 1.2.2 | March 28, 2016 March 28, 2016 | September 30, 2017 September 30, 2017 |
| 1.2.1 | February 10, 2016 February 10, 2016 | February 10, 2017 February 10, 2017 |
| 1End of Support is typically GA + 12 months. At minimum, the two most recent FireEye AFO Switches releases are always supported unless a release is designated last supported. | ||
MIR OS Releases End-of-Support Dates
The following table lists the end-of-support dates for MIR Operating System (OS) releases:
| MIR OS Release | GA Date | End-of-Support1 |
|---|---|---|
| 3.0.6 | March 7, 2016 March 7, 2016 | March 7, 2017 March 7, 2017 |
| 3.0.5 | January 14, 2016 January 14, 2016 | January 14, 2017 January 14, 2017 |
| 3.0.4 | July 31, 2015 July 31, 2015 | July 31, 2016 July 31, 2016 |
| 3.0.3 | February 13, 2015 February 13, 2015 | February 13, 2016 February 13, 2016 |
| 3.0.2 | May 20, 2014 May 20, 2014 | May 20, 2015 May 20, 2015 |
| 3.0.1 | December 2, 2013 December 2, 2013 | December 2, 2014 December 2, 2014 |
| 3.0.0 | September 30, 2013 September 30, 2013 | September 30, 2014 September 30, 2014 |
| 2.3.0 | December 14, 2012 December 14, 2012 | December 14, 2013 December 14, 2013 |
| 2.2.0 | July 18, 2012 July 18, 2012 | July 18, 2013 July 18, 2013 |
|
1End of Support is typically GA + 12 months. At minimum, the two most recent MIR OS releases are always supported on each platform. |
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HX OS Releases End-of-Support Dates
The following table lists the end-of-support dates for HX Operating System (OS) releases:
| HX OS Release | GA Date | End-of-Support1 |
|---|---|---|
| 3.5 | March 30, 2017 March 30, 2017 | March 30, 2018 March 30, 2018 |
| 3.3 | January 30, 2017 January 30, 2017 | January 30, 2018 January 30, 2018 |
| 3.2 | October 31, 2016 October 31, 2016 | October 31, 2017 October 31, 2017 |
| 3.1 | March 30, 2016 March 30, 2016 | March 30, 2017 March 30, 2017 |
| 3.0 | November 9, 2015 November 9, 2015 | November 9, 2016 November 9, 2016 |
| 2.6 | June 15, 2015 June 15, 2015 | June 15, 2016 June 15, 2016 |
| 2.5 | December 19, 2014 December 19, 2014 | December 19, 2015 December 19, 2015 |
| 2.1 | June 16, 2014 June 16, 2014 | October 31, 20172 October 31, 20172 |
|
1End of Support is typically GA + 12 months. At minimum, the two most recent HX OS releases are always supported on each platform. 2Supported for MIR and HX deployments in the same environment only. |
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Endpoint Agent Releases End-of-Support Dates
The following table lists the end-of-support dates for the Endpoint Agent releases:
| Endpoint Agent Release | GA Date | End-of-Support1 |
|---|---|---|
| 24.9 | March 30, 2017 March 30, 2017 | September 30, 2018 September 30, 2018 |
| 23.10 | January 30, 2017 January 30, 2017 | July 30, 2018 July 30, 2018 |
| 22.41 | October 31, 2016 October 31, 2016 | April 30, 2018 April 30, 2018 |
| 21.33 | March 30, 2016 March 30, 2016 | September 30, 2017 September 30, 2017 |
| 20.40 | November 9, 2015 November 9, 2015 | May 10, 2017 May 10, 2017 |
| 11.12 | April 26, 2016 April 26, 2016 | October 26, 2017 October 26, 2017 |
| 11.11 | February 2, 2016 February 2, 2016 | August 2, 2017 August 2, 2017 |
| 11.9 | October 22, 2015 October 22, 2015 | April 22, 2017 April 22, 2017 |
| 11.8 | August 25, 2015 August 25, 2015 | February 23, 2017 February 23, 2017 |
| 11.7 | July 31, 2015 July 31, 2015 | January 29, 2017 January 29, 2017 |
| 11.6 | March 26, 2015 March 26, 2015 | September 26, 2016 September 26, 2016 |
| 11.3 | May 20, 2014 May 20, 2014 | May 19, 2016 May 19, 2016 |
| 10.6 | September 30, 2013 September 30, 2013 | April 1, 2015 April 1, 2015 |
| 2.3 | December 14, 2012 December 14, 2012 | June 15, 2014 June 15, 2014 |
|
1End of Support is typically GA + 18 months. At minimum, the two most recent Endpoint Agent releases are always supported on each platform. |
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PX Series OS Releases End-of-Support Dates
The following table lists the end-of-support dates for PX Series Operating System (OS) releases:
| PX OS Release | GA Date | End-of-Support1 |
|---|---|---|
| 4.5.0 | March 28, 2017 March 28, 2017 | March 28, 2018 March 28, 2018 |
| 4.4.1 | August 9, 2016 August 9, 2016 | August 9, 2017 August 9, 2017 |
| 4.4.0 | May 4, 2016 May 4, 2016 | May 4, 2017 May 4, 2017 |
| 4.3.2 | December 8, 2015 December 8, 2015 | December 8, 2016 December 8, 2016 |
| 4.3.1 | June 29, 2015 June 29, 2015 | June 29, 2016 June 29, 2016 |
| 4.3.0 | April 29, 2015 April 29, 2015 | April 29, 2016 April 29, 2016 |
| 4.0.5 | September 2, 2014 September 2, 2014 | September 2, 2015 September 2, 2015 |
| 4.0.2 | April 28, 2014 April 28, 2014 | April 28, 2015 April 28, 2015 |
| 3.4.3 | February 10, 2014 February 10, 2014 | February 10, 2015 February 10, 2015 |
| 1End-of-Support is typically GA + 12 months. At minimum, the two most recent PX OS releases are always supported unless a release is designated last supported. | ||
IA Series OS Releases End-of-Support Dates
The following table lists the end-of-support dates for FireEye IA Series OS releases:
| IA OS release | GA Date | End-of-Support1 |
|---|---|---|
| 1.3.0 | March 28,2017 March 28,2017 | March 28,2018 March 28,2018 |
| 1.2.1 | August 9, 2016 August 9, 2016 | August 9, 2017 August 9, 2017 |
| 1.2.0 | May 4, 2016 May 4, 2016 | May 4, 2017 May 4, 2017 |
| 1.1.2 | September 17, 2015 September 17, 2015 | September 17, 2016 September 17, 2016 |
| 1End of Support is typically GA + 12 months. At minimum, the two most recent FireEye IA Series OS releases are always supported unless a release is designated last supported. | ||
MX Series OS Releases End-of-Support Dates
The following table lists the end-of-support dates for FireEye MX Series OS releases:
| MX OS release | GA Date | End-of-Support1 |
|---|---|---|
| 2.1 | April 4, 2016 April 4, 2016 | April 4, 2017 April 4, 2017 |
| 2.0.4 | October 19, 2015 October 19, 2015 | October 19, 2016 October 19, 2016 |
| 1End of Support is typically GA + 12 months. At minimum, the two most recent FireEye MX Series OS releases are always supported unless a release is designated last supported. | ||
Mobile Threat Prevention (MTP) Subscriptions will be discontinued effective December 31, 2016. Current MTP subscriptions will be supported until the subscription expires.
SSL Intercept OS Releases End-of-Support Dates
The following table lists the end-of-support dates for SSL Intercept Operating System (OS) releases:
| FSO Release | GA Date | End-of-Support1 |
|---|---|---|
| 4.2.0 | June 1, 2017 June 1, 2017 | June 1, 2018 June 1, 2018 |
| 4.1.0 | November 3, 2016 November 3, 2016 | November 3, 2017 November 3, 2017 |
| 1End of Support is typically GA + 12 months. At minimum, the two most recent FSO releases are always supported unless a release is designated last supported. | ||
FireEye Security Orchestrator (FSO) Releases End-of-Support Dates
The following table lists the end-of-support dates for FSO releases:
| FSO Release | GA Date | End-of-Support1 |
|---|---|---|
| 4.2.0 | June 1, 2017 June 1, 2017 | June 1, 2018 June 1, 2018 |
| 4.1.0 | November 3, 2016 November 3, 2016 | November 3, 2017 November 3, 2017 |
| 1End of Support is typically GA + 12 months. At minimum, the two most recent FSO releases are always supported unless a release is designated last supported. | ||